Frequently asked questions

Below you will find an overview of the most frequently asked questions about Tickli. Can't find your question? Contact our Support Department.

That's unfortunate, but don't worry, we can resolve it for you. Click here to request your tickets again or contact us via (mentioning your name, e-mail address and which tickets you are missing) or call +31 43-6098536. We will then send you your tickets (with a unique barcode) again by e-mail.
If the activity has to be cancelled or closed because of Corona measures, you will be informed by the organisation as soon as possible. An alternative date will be looked into or you will receive your ticket money back. In both cases, the organisation will settle this with you. If you have not heard from the organisation, please contact them or send us an email: with your question and order number.
If the event is canceled due to the measures surrounding Corona, you will automatically receive a refund of your ticket.
Contact us through your regular channels. You can do this by email: or by telephone during working days (from 09:00 - 17:00) via: 043 - 609 8536. Together we will discuss what is the best solution for your event.
Tickets cannot be ordered by phone, they are only available via this site.
You can pay using iDEAL, credit card, (Mastercard/VISA), Sofort Banking, and MrCash
We're sorry to hear you received an error message during the payment process. This may have been caused by a technical issue during the payment process itself, causing a connectivity problem. First check whether the payment was deducted from your account. If not, place a new order.
If the payment was deducted from your account but you did not receive your tickets, please contact us.
Did you just place the order? If so, wait a few minutes. It can sometimes take a while for the tickets to be sent by e-mail. If you still don't receive your tickets, don't worry. Our support department can send all purchased tickets by e-mail. Please contact us.
Unfortunately this isn't possible. You can, however, give the ticket to someone else. The unique bar code on the ticket, not the name, is checked at the entrance.
That's unfortunate, but don't worry, we can resolve it for you. Contact us and state your name, e-mail address, and the date you purchased the tickets and we'll send you your ticket (with a unique bar code) by e-mail.
The service costs cover, among other things, the costs of management, support and promotion of the ticket shop. You pay the service costs per order, not per ticket. When buying multiple tickets and / or different types of tickets, you only pay the service fee once.
It's not possible to cancel purchased tickets, unless an event is cancelled or rescheduled. See our Terms and Conditions for more information.

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